Refund & Cancellation Policy
InstaDataHelp AI Services Private Limited · Version 2.0 · Effective 19 October 2026
This policy explains when we refund money, when we do not, and how to ask. It applies to everything we sell: software subscriptions, one-time licences, and services. It sits alongside our Terms of Use and Privacy Policy.
1. The short version
- Try before you pay. Our products offer a free trial or a pilot. We would far rather you tested the product than asked for your money back afterwards.
- Subscriptions can be cancelled at any time. You keep access until the end of the period you have paid for, and we stop billing after that.
- A first subscription cancelled within 7 days, where the product has barely been used, is refunded in full.
- A payment taken in error — a duplicate charge, a failed activation, a charge after cancellation — is refunded in full, always.
- Work already delivered is payable. We cannot refund consulting days that have been worked or a deployment that has been completed.
2. Software subscriptions (InstaPraxis, InstaDataTalk, InstaDataAssess and the rest)
| Situation | What happens |
|---|---|
| You cancel mid-period | Access continues to the end of the paid period. No further invoices. No part-period refund. |
| You cancel within 7 days of your first subscription payment, having made little or no use of it | Full refund. |
| Annual plan cancelled after the first 7 days | No refund for the unexpired period, but you may ask us to convert the balance to another product or to a service engagement. |
| We discontinue a product you have paid for | Pro-rata refund of the unexpired period. |
| A feature that was material to your purchase is withdrawn | Pro-rata refund of the unexpired period on request. |
To cancel, write to info@instadatahelp.com from the account’s registered address, or ask us in writing. Cancellation takes effect at the end of the current period unless you ask for it sooner.
3. One-time licences (InstaLeads AI and similar)
These are downloadable or in-browser software licences, delivered immediately on payment.
- If the product does not work as described on a supported setup and our support cannot fix it within 7 days of you reporting it, we refund in full.
- If you simply change your mind after the licence key has been issued and used, we do not refund — the software cannot be returned.
- A free trial is provided precisely so that you can establish the product suits you before paying. Please use it.
4. Services, consultancy and custom development
- Engagements run under a written proposal, statement of work or master services agreement. That document governs, including its milestone, acceptance and termination terms; this policy fills the gaps it leaves.
- Advance payments are adjusted against work performed. If we have not started, an advance is refunded in full less any third-party costs already committed on your instruction.
- If work has begun, we refund the unutilised balance after accounting for time and materials already spent.
- Milestones you have accepted are not refundable.
5. Training and courses
- Cancel more than 7 days before the start date: full refund.
- Cancel within 7 days of the start date: 50% refund, or a free transfer to the next cohort.
- Once a course has started, fees are not refundable, but recorded material remains available to you.
6. Pilots
A pilot is free and carries no payment, so there is nothing to refund. If you decide not to continue at the end of a pilot, nothing is owed and we will export your data to you on request.
7. Payments taken in error
We refund in full, without argument, where:
- you were charged twice for the same thing;
- you were charged after cancelling;
- a subscription was activated but never provisioned;
- a payment gateway error produced a charge with no corresponding order.
Tell us and we will fix it. If the fault is ours, we do not ask you to chase it.
8. How to ask for a refund
Write to info@instadatahelp.com with “Refund” in the subject and include:
1. the invoice number or payment reference;
2. the product or engagement;
3. what went wrong, and what you would like us to do.
| Stage | Timeline |
|---|---|
| We acknowledge your request | Within 24 hours |
| We decide, and tell you why | Within 7 working days |
| Approved refunds are processed | Within 7 working days of the decision |
| Money reaches your account | Usually 5–10 working days after processing, depending on your bank or card issuer |
Refunds go back to the original payment method. We do not refund to a different account, and we do not pay refunds in cash. Where GST was charged, a credit note is issued with the refund.
9. If you are not satisfied with our decision
Escalate to our Grievance Officer — the same person who handles data-protection complaints, because a complaint should not need a map:
| Name | Sampa Pal |
|---|---|
| Designation | Director and Grievance Officer |
| sampa@instadatahelp.com | |
| Post | InstaDataHelp AI Services Private Limited, D-9/132, Chitrakoot, Vaishalinagar, Jaipur 302021, Rajasthan, India |
| Response | Acknowledgement within 24 hours; resolution within 15 days |
You also retain every right you have under the Consumer Protection Act, 2019, including recourse to the National Consumer Helpline (1915) and the consumer commissions. Nothing in this policy limits those rights.
10. Changes
We may update this policy; the version and date at the top will change. The policy that applies to a purchase is the one published on the day you paid, and we keep previous versions on request.
Last updated 19 October 2026. © InstaDataHelp AI Services Private Limited · CIN U62020RJ2025PTC106526 · D-9/132, Chitrakoot, Vaishalinagar, Jaipur 302021, Rajasthan, India.
