Privacy Policy
InstaDataHelp AI Services Private Limited · Version 1.0 · Effective 19 October 2026
This policy explains what personal data InstaDataHelp collects, why, who it is shared with, and the rights you have over it. It covers this website, our products and our services. Where a product handles health information, a separate and more detailed notice applies — see Health data and InstaPraxis below.
1. Who we are
| Company | InstaDataHelp AI Services Private Limited |
|---|---|
| CIN | U62020RJ2025PTC106526 |
| GSTIN | 08AAICI4276P1Z |
| Registered office | D-9/132, Chitrakoot, Vaishalinagar, Jaipur 302021, Rajasthan, India |
| info@instadatahelp.com | |
| Telephone | +91 73383 27447 · +91 99037 26517 (Mon–Fri, 09:30–18:30 IST) |
Under the Digital Personal Data Protection Act, 2023 (“DPDP Act”) we are the Data Fiduciary for the personal data described here. You are the Data Principal.
2. What this policy covers
- instadatahelp.com and its subdomains.
- Our products, including InstaPraxis, InstaDataTalk, InstaDataAssess, InstaDataInterview, InstaStudio, InstaRoute, InstaLeads AI, Vital Scan, VisSense, AcePitch, MedXpert and PharmaPro Edge.
- Our services — generative AI, computer vision, data and analytics, consultancy and training.
Where we build or host a system for a client, that client is usually the Data Fiduciary for the data inside it and we act as their Data Processor under contract. In that case the client’s own privacy notice governs, and we process data only on their instructions.
3. What we collect
3.1 When you visit this website
- Analytics data — pages viewed, time on page, approximate location (city level), referring site, device and browser type. Collected using Google Analytics 4 (measurement ID G-T1R12X9NL0) and WordPress.com / Jetpack Stats.
- Advertising data — this site displays advertising through Google AdSense (publisher ID ca-pub-6730373402422218). Google and its partners may set cookies to select and measure ads. We do not receive your identity from Google.
- Live chat — we use Tawk.to. If you open the chat, Tawk.to stores your messages and a visitor identifier, and we see your conversation.
- Server logs — IP address, request time and the resource requested, retained for security.
3.2 When you contact us
Our enquiry form collects your name, email address, phone number, company or clinic name, subject and message. We use these to reply, to prepare a proposal, and to keep a record of the conversation.
3.3 When you become a customer
Contract and commercial details, the names and business contact details of your staff, billing and GST details, payment records, support tickets, and the configuration of the systems we run for you.
3.4 When you use our products
Each product collects what it needs to work. In particular:
- InstaDataTalk / InstaDataAssess / InstaDataInterview may process video, audio, recordings, transcripts, identity-verification images and proctoring events where the organiser has switched those features on. The organisation running the session decides what is recorded and for how long.
- InstaLeads AI (browser extension) extracts publicly listed business information — business name, phone, website, rating and, where you ask it to, publicly available email and WhatsApp numbers — at your instruction, into your own workspace. We do not build a central database of those leads and we do not sell them. You are responsible for using extracted contacts lawfully, including under India’s unsolicited-communication rules.
- InstaPraxis processes health information. See section 8.
3.5 When you apply for a job with us
Your CV and the details in it, for as long as the role is open and for up to one year afterwards unless you ask us to delete it sooner.
4. Why we use it, and on what basis
| Purpose | Basis under the DPDP Act |
|---|---|
| Replying to your enquiry and providing a proposal | Your consent when you submit the form |
| Delivering a product or service you have bought | Performance of our contract with you |
| Invoicing, accounting, GST and statutory records | Legal obligation |
| Keeping our sites and systems secure | Legitimate use |
| Understanding how the website is used, in aggregate | Your consent (you can block analytics cookies — see section 9) |
| Showing advertising on this website | Your consent (you can manage ad personalisation in your Google account) |
| Sending you product updates, where you have asked for them | Your consent, withdrawable at any time |
We do not sell personal data, and we do not use health information for advertising.
5. Who we share it with
- Google — Analytics and AdSense, as described above.
- Tawk.to — live chat.
- Automattic (WordPress.com / Jetpack) — site statistics and site infrastructure.
- Hosting, email and payment providers — to run our sites, send mail and collect payment.
- AI model providers — some of our products and internal tools send text to third-party large-language-model providers to generate summaries, drafts or answers. Those providers may process that text on servers outside India. We do not send them account passwords, and in our healthcare product we do not send them images, audio or patient identifiers.
- Professional advisers and authorities — where the law requires it, or to establish or defend a legal claim.
Some of these providers are located outside India, so your data may be transferred and processed abroad. We rely on contractual terms with those providers and transfer only what the purpose requires.
6. How long we keep it
| Data | Retention |
|---|---|
| Website analytics | 14 months (Google Analytics default) |
| Enquiry and chat records | 24 months from the last contact |
| Customer contract, invoicing and GST records | 8 years, as tax law requires |
| Product data we hold as a processor | As instructed by the client, and deleted or returned at the end of the engagement |
| Job applications | Up to 12 months after the role closes |
| Server and security logs | Up to 24 months |
7. Your rights
Under the DPDP Act you may ask us to:
- give you a copy of your personal data and a summary of how it is processed;
- correct or complete anything inaccurate;
- erase data we no longer need, or that you gave us by consent;
- withdraw consent at any time, after which we stop the processing that relied on it;
- nominate someone to exercise these rights on your behalf.
Write to sampa@instadatahelp.com or info@instadatahelp.com with “Data request” in the subject. We respond within 30 days. If you are not satisfied, you may complain to the Data Protection Board of India.
8. Health data and InstaPraxis
InstaPraxis is our healthcare platform. Health information — scan photographs, recordings, results, prescriptions and consultation notes — is governed by a separate, more detailed notice:
- Privacy policy: https://instapraxis.instadatahelp.com/privacy.html
- Terms of use: https://instapraxis.instadatahelp.com/terms.html
- Grievance redressal: https://instapraxis.instadatahelp.com/grievance.html
- Intended use and regulatory status of each AI screening: https://instapraxis.instadatahelp.com/intended-use.html
The AI health screenings in InstaPraxis are screening aids and decision-support. They are not a diagnosis and do not replace examination or testing by a registered medical practitioner. They are currently published for research use and are not registered as medical devices with the CDSCO.
9. Cookies
| Cookie / technology | Set by | Purpose |
|---|---|---|
_ga, _ga_T1R12X9NL0 |
Google Analytics | Distinguishing visitors and measuring site usage |
| Google AdSense cookies | Selecting and measuring advertisements | |
twk_uuid_*, twk_idm_key, TawkConnectionTime |
Tawk.to | Running the live-chat widget and remembering a conversation |
| Jetpack / WordPress.com statistics | Automattic | Aggregate page-view statistics |
You can delete or block cookies in your browser settings; the Google Analytics Opt-out Browser Add-on blocks analytics specifically, and ad personalisation can be turned off in your Google account. Blocking cookies does not stop you from using the site.
10. Children
Our website, products and services are intended for adults and for organisations. We do not knowingly collect personal data from a child under 18 through this website, and we do not run behavioural advertising or tracking directed at children. Where a product is used on behalf of a child — for example a parent using InstaPraxis for their child — consent is given and managed by the parent or legal guardian.
11. Security
We use HTTPS across our sites, store passwords only as one-way hashes, restrict access to production systems to the people who need it, log administrative actions, and keep our AI processing services on private interfaces that are not reachable from the public internet. No system is completely secure; if a breach affects your personal data we will notify you and the Data Protection Board as the DPDP Act requires.
12. Grievance Officer
| Name | Sampa Pal |
|---|---|
| Designation | Director and Grievance Officer |
| sampa@instadatahelp.com | |
| Postal address | InstaDataHelp AI Services Private Limited, D-9/132, Chitrakoot, Vaishalinagar, Jaipur 302021, Rajasthan, India |
| Response time | Acknowledgement within 24 hours; resolution within 15 days |
Published in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.
13. Changes to this policy
We will post any change on this page and update the version and date at the top. Where a change materially affects how we use your data, we will ask for fresh consent if the law requires it.
Last updated 19 October 2026. © InstaDataHelp AI Services Private Limited.
